FAQs

Original Art

All Lyptus Art prints are original and captured by a single artist. We believe in the authenticity and uniqueness of our artwork, ensuring that each piece tells its own story.

What sets Lyptus Art apart from other wall art companies?

Unlike many other companies that source their images from online libraries, we take pride in creating original photographic prints. By purchasing from Lyptus Art, you're not only getting a unique piece but also supporting a small business and the artist behind the lens.

Quality Materials

Our wall art prints are professionally printed by carefully selected, industry professionals in Australia.

All of our prints are printed on quality, industry approved, photographic paper. Using Ilford Smooth Pearl 310gsm paper, our prints FEEL different to many other studios who use cheaper paper stock.

Archival quality, our prints are fade resistant and long lasting.

Printing is completed by Australian printing professionals on reputable brand, industrial printers for crystal clear precision and on quality paper for maximum impact.

Borders

Our prints can be supplied with a small white border. This is to assist with framing, i.e. providing this border overlap will allow you to attach the print behind the frames mat border (recommended), without needing to stretch or damage your artwork. Note: This does not change the overall dimensions of the actual print. If you choose this option and then decide not to place the print behind a mat border, you will need to trim the excess white border in order for it to fit into the frame.

If you are placing the print into a frame that does not contain a mat border, you will need to ensure you select the "No border" option. 

Shipping

Free standard tracked shipping on unframed art prints within Australia is offered for your initial order. If artwork is returned to Lyptus Art due to customer error i.e. incorrect customer address entered, the re-delivery fees are passed onto you, the customer.

RETURN & EXCHANGE POLICY

We know choosing artwork online is a personal decision. That's why every eligible Lyptus Art purchase is backed by our 14-Day Happiness Guarantee.

If your artwork arrives safely but simply doesn't feel right in your home, you can return it within 14 days of delivery for a refund, store credit or exchange, subject to the conditions below.

Whether it's the colour, size or simply a change of mind, we want you to feel completely confident purchasing from Lyptus Art.

We recommend measuring your wall and checking your chosen print size before ordering. If you're unsure, we're always happy to help you choose the right size for your space.

ARTISTIC CHARACTERISTICS

Every Lyptus Art photograph is intentionally created to capture the beauty of nature as I experienced it.

Soft focus, motion blur, film grain, texture and other artistic effects are deliberate creative choices—not printing faults or defects.

Because art is personal, our 14-Day Happiness Guarantee allows eligible returns based on a change of mind, even when the artwork perfectly reflects the artist's creative vision.

14-DAY HAPPINESS GUARANTEE

If your artwork arrives in perfect condition but isn't quite right for your space, you may return it within 14 days of delivery.

You can choose whichever suits you best:

• A full refund
• Store credit
• An exchange for another artwork

We simply ask that the artwork meets the return conditions below.

RETURN CONDITIONS

To be eligible under our 14-Day Happiness Guarantee:

• Your return request must be lodged within 14 days of receiving your order.
• Artwork must be unused, undamaged, in its original packaging and in re-saleable condition.
• Customers are responsible for return postage and tracking costs unless the item is faulty, damaged or supplied incorrectly.
• Refunds will be processed once the artwork has been safely received and inspected.
• Original shipping charges (where applicable) are non-refundable.

EXCLUSIONS

The 14-Day Happiness Guarantee does not apply to:

• Sale or clearance items.
• Custom-made or bespoke sizes.
• Personalised products.
• Artwork returned damaged, altered or without its original packaging.
• Gift cards.

This guarantee is offered in addition to your rights under the Australian Consumer Law, which remain unaffected.

COLOUR & SCREEN VARIATIONS

We make every effort to display our artwork as accurately as possible.

Please note that colours can vary slightly between monitors, phones and tablets due to individual screen settings and display technology.

If colour accuracy is particularly important to you, we recommend viewing the artwork on more than one device before purchasing.

DAMAGED OR INCORRECT ITEMS

If your artwork arrives damaged or you receive an incorrect item, please email info@lyptusart.com.au within 5 days of delivery.

Please include:

• Your order number
• Photographs of the damaged packaging
• Photographs of the artwork

We'll arrange a replacement, refund or another appropriate solution as quickly as possible.

AUSTRALIAN CONSUMER LAW

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

If a product has a major fault, arrives damaged or is not as described, you are entitled to the remedies available under Australian Consumer Law.

CUSTOM SIZE REQUESTS

Looking for a custom size?

We'd love to help.

Please email info@lyptusart.com.au to discuss a bespoke print for your home or project.